Another Grievance against Logisticare

Yesterday, when I was dropped off for radiation treatment, I wanted to confirm my round-trip status before exiting the cab. The driver said he could not wait 20 minutes. I persisted that he was supposed to wait. We called his dispatch, who said a different cab would be taking me home.

I had had my phone on the seat next to me in case he need my ride confirmation number; I forgot it when I got out of the cab!

I go inside to wait and discover the radiation machine broke down, there will be at least a 45 minute wait before the technician arrives. I decided the easiest thing for me to do is call home for a pick up and I will take care of everything when I get home.

Fortuantely, dad have another MetroPCS phone at the house, so I avoided the expenditure of having to purchase a new phone. Mom took me to MetroPCS and they moved my service from the old phone to the new phone for $20.00.

Today I was dropped of at 7:31 a.m. for my 7:15 a.m. appointment. I finished treatment at 7:42 a.m. and called about my ride home. I was told I would have to wait 30 minutes. My call had ended at 7:49 a.m., so I waited until 8:21 a.m. before I called again to inquire where was my ride. I was told the driver should be there in 15 minutes. This phone call ended at 8:25 a.m. I called again at 8:50 a.m., exceeding 15 minute wait time by 15 minutes more. I was told the driver was outside, despite my request that the driver call me when he arrived. I walked around the facility and did not see any driver. I called medical transportation again, at 9:03 a.m. While I was on hold the driver called at 9:07 a.m. and I was on my way home. I did not arrive home until 10:07 a.m.

Approximately a three hour round trip excursion for a 20 second treatment. Aiyaa!

Called Los Angeles Care Health Plan to add to my existing Logisticare grievance and had to leave a message due to excessive calls on hold. Waiting 24 hours for call back.