10:00 a.m.: Aggressively following up on my CalFresh application, I forced myselft to make another call to the customer service line.
10:41 a.m.: After being on hold for 41 minutes, Steve informed me that he has no record of my application – same old story. The problem is that they need a case number to look up anything. They have no access to applications, which is the phase I am in. Case number don’t get assigned until the application is process, so basically, I am in a limbo state.
While I was on hold, I decided to begin a harassment campaign towards Hilda Solis, the person in charge of the Los Angeles Department of Public Social Services, via social media, posting a second request for attention to my issue on all her social media sites. While on her website, I noticed a phone number and decided to call her office. Some must answer, right?
Glory halleluja! I was able to speak with Raven, who was kind and let me rant and then she transferred me to Rocio, who was able to locate my application, but noticed that my application number corresponded to someone else’s name…a female at that. She said she would forward to a programmer (Cristine) to investigate. I asked if I could follow up in a week, to which she replied 48 hours!
During the past two days, I had been searching the webmaster link on the Department of Public Social Services to report the issue, as it might be a website issue. Luckily, while I was on the phone with Rocio, I found the link and she encouraged me to submit my issue, which I did!
Is that a light at the end of this tunnel?