11110 West Pico Boulevard
Los Angeles, California 90064
To Whom It May Concern:
I was previously receiving CalFresh benefits under case #——-. In August 2015, I received my SAR back from DPSS-Central Scanning Unit #2, stating “Incomplete Hypolite 8-10-15” and requesting return of missing information before September 1, 2015 – I had forgotten to attach proof of income.
On August 18, I completed the form and scanned my proof of income. I mailed the completed form and proof of income to DPSS-Central Scanning Unit #2; La Cienega; 9800 La Cienega Boulevard, 11th Floor; Inglewood, California 90301 on August 26, 2015.
On October 8, 2015, I left a message at 866-613-3777 requesting call back regarding status of my CalFresh benefits.
On October 2 I spoke with Lim Wu, who transferred me to Tina, who informed me that it could take 30-45 days to process my application.
Today, October 16, 2015, I called to follow up on my application. I cannot detect any movement on my application (Attachment 1: screenshot from my computer). Neither Ms. Conley or Ms. Elizondo were able to even confirm my application (Attachement 2: print out from computer) has been received. Ultimately, Ms. Elizondo asked ME to contact DPSS and request confirmation that my application has been received. I am not writing this letter, as the phone number printed on my application for the Rancho Park office is invalid.
At this point, I am breaking down from the EXCESSIVE waiting. As you can see, I am copying Mayor Garcetti and Governor Brown on this correspondence in an effort to maybe jumpstart DPSS laziness. To this end, I would like to suggest that when an application is submitted online, a case number should be assigned immediately, so that when normal people call to follow-up on services they are so desperately waiting for, at least a representative can see and provide more accurate information.
Ironic that someone with such a strong work ethic (myself) is unemployed and has to suffer all the ineptness at the Department of Social Services. You should hire me and I could be processing those applications the day they are received!
In the meantime, I am using my meager income (estimated at $8,000.00/year) to feed myself, which is eating into my rent and could possible get me evicted…at which point I will camp outside Mayor Garcetti’s house and beg off him…if necessary.
I am requesting:
- confirmation that you have received my application
- assignment of a case number upon receipt of online applications
- that our government remove their heads from their asses and get to work
I also want to take this opportunity to ASK AGAIN, that our government stop wasting paper by printing out translation services (Attachment 3) and mailing with EVERY SINGLE MAILING. If immigrants want to move here, our national language is ENGLISH!
- I should have to PRESS 1 for English
- Immigrants should be held accountable for learning the language of the country they are going to relocate to
Finally, I will be posting this debacle via social media so that others may be aware of our shoddy system and may be helped by my experience.
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—— —-, ———- ———-
200 North Spring Street
Los Angeles, California 90012
Edmund Gerald Brown
State Capitol, Suite 1173
Sacramento, California 95814
856 Kenneth Hahn Hall of Administration
500 West Temple Street
Los Angeles, California 90012